Code of Practice

I am registered with the General Dental Council and my registration number is 58646. I have full practicing indemnity with DDU for the protection of my patients.

Code of practice for patients who wish to raise concerns

I place great emphasis on meeting and whenever possible, exceeding our patients’ expectations.  I try to ensure that all patients are pleased with their experience of my service and we take any concerns a patient may have very seriously.

If you have a concern regarding any aspect of your care, please let us know. I will do all that I can to resolve your concern to your satisfaction promptly and professionally.

My aim is to respond to your concerns in a caring and sensitive way.

If you choose to write to me to express your concern rather than raising it verbally, please write to me directly via letter or email.

I will acknowledge any concerns you raise in writing within three days, and I will also include a copy of this Code of Practice with my response.

I will investigate your concern and report back within ten working days of it being received. If I am unable to complete my investigations within ten working days for any reason, I will notify you, giving reasons for the delay and the likely period within which the investigation will be completed.

I will confirm the outcome of the investigation and any decisions made in writing.

I will keep proper and comprehensive records of any concerns or complaints received.

I will do all we can to resolve your issue, concern or complaint to your satisfaction. If, for any reason, you are not satisfied with the outcome or the procedure, I will advise you of other avenues open to you for raising concerns. These are:

The Dental Complaints Service for complaints about private treatment.
Address: Stephenson House, 2 Cherry Orchard, Croydon, CR0 6BA
Phone: 0208 253 0800

The General Dental Council (GDC) (the clinicians’ professional regulator].
Address: 37 Wimpole Street, London, W1M 8DQPhone: 0207 167 6000

NHS England for complaints about NHS treatment.
Address: NHS England, PO Box 6738, Redditch, B97 9PT
Phone: 0300 311 2233
Email: with: ‘For the attention of the complaints team’ in the subject line.

The Care Quality Commission (the regulator for all of health and social care)
Address: Citygate, Gallowgate, Newcastle upon Tyne NE14PA
Phone: 03000 616161

Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP
Tel: 0345 0154033 to request an independent review.